1. Payment methods

Credit Card

Stripe is an American payment provider specializing in credit and debit cards. Enter your credit card information and complete your payment over a SSL secured connection.

PayPal

By choosing this payment method you will be automatically directed to PayPal's site in the next step. When you've entered your information there, you'll be brought back to this store to let us know your design wishes, if you have ordered custom products. You can then complete your order.

Invoice

We can send you an invoice. For this we need the information from you, which product you would like to buy.

Please send us your billing and shipping address by email:
order@riekeles.com

You will then receive an invoice for the purchased product. After receipt of payment the product will be shipped.

Local Delivery

Please contact us and send us a email to order@riekeles.com

Local Pickup

Please contact us and send us a email to order@riekeles.com

2. Shipping / Delivery

All domestic orders to residences and businesses will be sent via DHL. International orders will be sent via DHL Priority. We reserve the right to delay or hold orders with inappropriate shipping selections (i.e., "domestic vs. international").

a. Shipping Costs

Shipping costs will be displayed during the order process. Please note that shipping costs may vary depending on your country of origin.

A few non-binding examples of shipping costs:
Germany: 8 EUR
Europe: 15 EUR
US & Canada: 25 EUR
Japan: 25 EUR
All other countries: 25 EUR

b. Delivery

The product is ready to ship usually within 3 days after receipt of full payment and agreeing to the terms of delivery. After shipment, you will receive a tracking number of the parcel.

Address Correction:

Please send all address corrections to order@riekeles.com with the phrase "address correction" in the subject line. Please make sure to include your Paypal or Stripe transaction ID with the email.

Returned Packages:

If your package is returned to us for insufficient or incorrect address (eg: missing apartment number), or for any other reason that is not due to Riekeles Gallery’s fault, you will be charged additional shipping fees to have it re-shipped to you.

c. Shipping and Insurance

The goods are insured during transport against theft and accidental damage. Once you have taken your delivery receipt and confirmed by your signature, the insurance cover expires.

d. Customs duties and taxes

No additional taxes or customs duties are charged for articles that are shipped within the European Union. The articles’ prices and shipping costs include VAT and are thus listed as gross prices.

In case of shipments that are made to non-European countries, no VAT is charged. As soon as the articles arrive at the destination, sales tax on imports as well as customs duties and handling costs will be determined by the respective customs office and may delay the delivery of the articles. All customs duties and import taxes shall be beared by the consumer.

3. Right of Withdrawal

You have the right of withdrawal from your purchase. Please see our Terms of Service for more information.